1. Introduction
We aim to ensure your complete satisfaction with every purchase. Our Refund and Returns Policy is designed to be clear and straightforward, providing you with the necessary information on returning items and obtaining refunds. By shopping with us, you agree to the terms of this policy.
2. Eligibility for Returns
2.1 Defective or Damaged Items
If you receive a clothing item that is defective (e.g., has a manufacturing flaw like a broken zipper, loose threads that affect the integrity of the garment, or a misprint on the fabric) or damaged during transit (such as a torn package resulting in a ripped shirt), you are eligible for a return. Please contact our customer support within 30 days of receiving the item, providing clear photos of the defect or damage and your order details.
2.2 Incorrect Items
In case you receive an item that is different from what you ordered (e.g., the wrong size, color, or style), we will facilitate a return. Notify us within 7 days of receipt, and we will guide you through the return process.
2.3 Change of Mind
We understand that sometimes you may change your mind about a purchase. For non – defective items, you can initiate a return within 7 days of receiving the order. However, the item must be in its original condition, with all tags attached, and in its original packaging.
3. Items Not Eligible for Return
- Custom – Made or Personalized Items: If you have ordered a custom – stitched T – shirt, for example, with a personalized print or specific measurements, these items are not eligible for return unless they are defective.
- Underwear and Intimate Apparel: For hygiene reasons, underwear, bras, and other intimate apparel items cannot be returned, except in cases of defect or damage.
- Clearance or Discounted Items: Some items marked as clearance or sold at a special discounted price may not be eligible for return. This will be clearly stated on the product page at the time of purchase.
4. Return Process
4.1 Initiating a Return
To start the return process, log in to your account on our website and navigate to the “Returns” section. Select the order you wish to return and choose the reason for the return from the provided options (defective, incorrect item, change of mind, etc.). You will then be provided with a return authorization number.
4.2 Packaging the Item
Please ensure that the item is carefully packed in its original packaging, along with any accessories, tags, and labels. If the original packaging is not available, use a suitable box or bag to protect the item during transit.
4.3 Return Shipping
- For Defective or Incorrect Items: We will arrange for a free pick – up of the item from your provided address. Our logistics partner will contact you to schedule a convenient time for the pick – up within 7 business days of your return request.
- For Change – of – Mind Returns: You are responsible for the return shipping costs. You can choose a shipping carrier of your choice, but we recommend using a trackable service. Once you have shipped the item, please enter the tracking number in your return request on our website.
5. Refund Process
5.1 Inspection of Returned Items
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is in the condition as described in our policy, the refund process will be initiated.
5.2 Refund Method
- Original Payment Method: If you paid for the item using a credit/debit card, net banking, or an online wallet, the refund will be credited back to the original payment method. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider, but it typically takes 3 – 7 business days.
- Cash on Delivery (COD): If you paid by COD, we will issue a refund in the form of a store credit that can be used for future purchases on our website. The store credit will be added to your account within 7 business days of the successful return.
6. Exchange Option
If you prefer an exchange instead of a refund for non – defective items (e.g., you want to exchange a T – shirt for a different size or color), you can request an exchange within 7 days of receiving the item. Follow the same return process as mentioned above, and in the return request, indicate that you are requesting an exchange. Please note that exchanges are subject to product availability. If the desired item is not in stock, we will process a refund instead.
7. Exceptions and Special Cases
- Partial Returns: You can return part of an order, and the refund will be calculated based on the value of the returned items. However, if the return of certain items affects the integrity or usability of the remaining items in the order, we may require the return of the entire order.
- Damaged During Return Transit: In the unlikely event that the item gets damaged during the return transit, please contact us immediately. We will assess the situation and work with you and the shipping carrier to resolve the issue. If the damage is due to improper packaging by you, the refund may be affected.
8. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with the return process, please contact our customer support team at customerservice@deltaenterprises.shop. Our support team is available from 1 Hours on 7 Days to help you.
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and the new policy will be effective immediately. It is your responsibility to review the policy periodically for any updates.