Terms & Conditions

1. Introduction

Welcome to www.deltaenterprises.shop (referred to as “this Website”), operated by DELTA ENTERPRISES (referred to as “we” or “the Company”), which aims to provide you with online shopping services for various clothing products. These Terms and Conditions (“these Terms”) govern your use of this Website and related services. Please read these Terms carefully. Before using this Website, if you have any questions about these Terms, please contact our customer service team. Your access to or use of this Website constitutes your acknowledgment that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any content of these Terms, please do not use this Website.

2. User Eligibility and Account Use

2.1 User Eligibility

  1. You must be at least 18 years old or have reached the age of majority under Indian law and have full capacity for civil conduct to use this Website. If you use this Website on behalf of an enterprise or organization, you must ensure that you have the authority to bind such entity to these Terms.
  2. You are required to provide us with true, accurate, and complete personal information (such as name, email address, phone number, address, etc.) for account registration and transactions. If the information you provide is false, misleading, or incomplete, we have the right to suspend or terminate your use of the account and refuse to provide services.

2.2 Account Registration and Security

  1. When registering an account, you need to create a unique username and password. You should keep your account information secure and not disclose it to any third party. You are responsible for all activities and transactions under your account. If you find that your account has been stolen or there are security vulnerabilities, you should notify us immediately.
  2. You shall not use another person’s account for shopping, nor shall you lend your account to others for use. We will not be liable for any loss or damage caused by your failure to properly safeguard your account information.

2.3 Account Termination

  1. We have the right to suspend or terminate your account in the following circumstances:
    • You violate these Terms or relevant Indian laws and regulations;
    • You abuse the services, such as engaging in malicious ordering, fraud, harassing other users, etc.;
    • Your account is inactive for a long period (such as no login for 12 consecutive months);
    • We have reasonable grounds to suspect that your account has security risks or abnormal activities.
  2. After the account is terminated, the unused coupons, points, and other rights in your account will expire, and your order records and other data may be deleted. We will not be liable for any losses caused to you thereby, but we will try our best to assist you in handling incomplete transactions within the scope permitted by law.

3. Goods and Services

3.1 Product Information

  1. The pictures, descriptions, sizes, colors, materials, and other information of clothing products displayed on this Website are intended to present the product characteristics as accurately as possible. However, due to factors such as shooting light and display equipment, there may be slight differences between the actual product and the Website display. The specific specifications and details of the product shall be subject to the physical item.
  2. We will make every effort to ensure the accuracy and timeliness of product information, but we do not exclude the possibility of occasional information errors or untimely updates. If we find any errors in the product information, we have the right to correct them and will promptly notify the users who have placed orders. If the product information error causes the product you ordered to be inconsistent with your expectations, you may handle it in accordance with our return and exchange policy.

3.2 Product Prices

  1. The prices of products marked on the Website are denominated in Indian Rupees (INR), include Indian Goods and Services Tax (GST), but do not include possible freight and additional tariffs for international orders (if applicable). Product prices may change due to promotional activities, market fluctuations, and other factors. The price at the time of your order will be subject to the amount finally confirmed by the system.
  2. If there is an error in the product price marked, we have the right to correct it after discovery and notify the users who have placed orders. If you have paid the wrong price, we will handle it as follows:
    • If the actual price is lower than the marked price, we will complete the transaction at the marked price;
    • If the actual price is higher than the marked price, we will contact you, and you may choose to complete the transaction at the actual price or cancel the order. If you choose to cancel the order, we will fully refund the amount you have paid.

3.3 Service Provision

  1. We are committed to providing you with high – quality online shopping services, including but not limited to product browsing, searching, ordering, payment, logistics tracking, customer support, etc. We will continue to strive to improve the service quality. However, due to technical failures, network interruptions, maintenance upgrades, and other reasons, the services may be temporarily unavailable or abnormal. We will try our best to reduce such situations and notify you in a timely manner.
  2. We may adjust, modify, or terminate the service content according to market demand, operation strategies, etc., and relevant changes will be announced on the Website. If the service changes have a significant impact on you, we will notify you in advance, and you have the right to decide whether to continue using this Website and related services within the time specified in the notice.

4. Orders and Payments

4.1 Order Confirmation

  1. After you place an order on this Website, the system will immediately send you an order confirmation email, which only serves as a notification that we have received your order and does not constitute a commitment that the order has been accepted. We will review your order, including but not limited to inventory checks and payment verification. Whether the order is successfully processed will be subject to the shipment confirmation email we send to you.
  2. If your order cannot be processed due to insufficient inventory, product (out of stock), payment failure, incorrect address, or other reasons, we will notify you via email, SMS, or other contact methods. You may choose to cancel the order or make corresponding adjustments according to our suggestions (such as replacing products, modifying the address, etc.).

4.2 Payment Methods

  1. We provide a variety of payment methods, including credit cards, debit cards, online bank transfers, e – wallets (such as Paytm, PhonePe, etc.), cash on delivery (COD), etc. The specific payment methods are subject to those displayed on the Website when you place an order. The payment method you choose is subject to the terms and conditions of the relevant payment institution.
  2. You are required to ensure that the payment information is true, accurate, and valid. If a payment failure, transaction delay, or other loss occurs due to incorrect payment information, you shall bear the responsibility yourself. When using online payment methods, please ensure that your payment environment is secure and avoid making payment operations on public networks or insecure devices.
  3. For cash on delivery orders, you need to pay cash to the courier or complete the payment through supported mobile payment methods when receiving the goods. If you refuse to receive the goods or unjustifiably reject the goods multiple times, we have the right to restrict your use of the cash on delivery service and may charge a certain handling fee to make up for our losses.

4.3 Order Modification and Cancellation

  1. You can log in to your account to modify the order, such as changing the product quantity, size, color, shipping address, etc., before the order is shipped. If the order has been shipped, you may not be able to modify the order information directly. Please contact our customer service team in a timely manner, and we will try our best to assist you, but we cannot guarantee that the modification will be successful.
  2. You can cancel the order at any time before the order is shipped, and we will process the refund for you as soon as possible after receiving your cancellation request. If the order has been shipped, you need to return the goods in accordance with our return and exchange policy to obtain a refund.

5. Shipping and Logistics

5.1 Shipping Scope

We provide shipping services within India. Some products may support international shipping, and the specific shipping scope will be clearly indicated on the product details page and the order placement page. Please confirm that your shipping address is within our shipping scope before placing an order. If the shipping address is beyond the shipping scope, resulting in inability to deliver, we will notify you to cancel the order or negotiate other solutions.

5.2 Delivery Time

  1. The delivery time of an order depends on various factors, including product inventory status, order processing time, shipping method, and shipping address, etc. Generally, the standard delivery time within India is 3 – 7 working days, and the express delivery time is 1 – 3 working days (subject to the actual shipping service selected). The delivery time in remote areas or during special periods (such as holidays and promotional periods) may be extended.
  2. We will try our best to deliver the goods within the expected delivery time, but due to possible issues in the logistics transportation process, such as…

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