1. Introduction
We are committed to safeguarding the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when using our Indian – based online clothing store. By accessing or using our website, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you create an account with us, we collect your name, email address, and password. This information is used to authenticate your identity, provide personalized services, and communicate with you regarding your orders and account – related matters.
- Order Information: During the checkout process, we collect details such as your billing address, delivery address, contact number, and payment information (although we do not store your full credit/debit card details. We rely on trusted payment gateways to handle secure payment processing). This information is essential for processing and fulfilling your orders, arranging shipping, and handling any returns or exchanges.
- Customer Support Information: If you contact our customer support team, we collect the information you provide in your messages, such as your name, email, order number, and the nature of your query or concern. This helps us respond effectively to your requests and improve our customer service.
2.2 Information We Collect Automatically
- Usage Data: We use technologies like cookies, pixels, and web beacons to collect information about how you interact with our website. This includes details such as your IP address, browser type, device information, the pages you visit, the links you click, and the time and duration of your visits. Usage data helps us analyze website traffic, improve user experience, and personalize content and advertising.
- Location Data: With your consent, we may collect your approximate location information (e.g., through IP – based location determination) to provide you with location – relevant services, such as localizing product availability or suggesting nearby stores (if applicable).
3. How We Use Your Information
3.1 Order Fulfillment
We use your personal information to process and complete your clothing orders. This involves verifying your payment, arranging for shipping, and providing order – tracking information. We also use the information to handle any returns, exchanges, or refunds in accordance with our policies.
3.2 Communication
- Transaction – related Communication: We send you emails or SMS (if you have opted in) regarding your orders, such as order confirmations, shipping notifications, and payment receipts.
- Marketing and Promotions: With your consent, we may use your email address or mobile number to send you marketing communications, including information about new arrivals, discounts, promotions, and special offers. You can opt – out of these marketing messages at any time by following the unsubscribe instructions provided in the communication.
3.3 Improving User Experience
We analyze the usage data and customer feedback to improve the functionality, design, and content of our website. This helps us make our online store more user – friendly, efficient, and relevant to your needs.
3.4 Security and Fraud Prevention
We use your information to detect, prevent, and investigate fraudulent activities and to protect the security of our website, our customers, and our business. This may involve verifying your identity during certain transactions or account – related actions.
4. Disclosure of Your Information
4.1 Third – Party Service Providers
We may share your personal information with third – party service providers who assist us in operating our website, conducting business, or providing services to you. These may include payment processors, shipping carriers, logistics partners, email service providers, and analytics companies. For example, we share your order and shipping information with the shipping carrier to deliver your purchases. All third – party service providers are contractually obligated to protect your information and use it only for the purposes for which it is shared.
4.2 Legal Requirements
We may disclose your personal information if required to do so by law, regulation, or legal process (such as a court order or subpoena). We may also disclose your information when we believe it is necessary to protect our rights, property, or the safety of our customers, employees, or the public.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption technology for sensitive data (such as payment information), and access controls to limit who can view and handle your data. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights
6.1 Access and Correction
You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. You can do this by logging into your account and updating your information or by contacting our customer support team.
6.2 Deletion
You can request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, we may need to retain some information for legal, accounting, or security reasons.
6.3 Opt – out
You have the right to opt – out of receiving marketing communications from us at any time. As mentioned earlier, you can follow the unsubscribe instructions in the marketing emails or messages to stop receiving such communications.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete the information as soon as possible.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make significant changes, we will notify you by posting a notice on our website or sending you an email (if applicable). We encourage you to review this policy periodically to stay informed about how we are protecting your privacy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data – handling practices, please contact us at customerservice@deltaenterprises.shop or at the following address: H-119 FIRST FLOOR, SECTOR 63, NOIDA,Uttar Pradesh. We will respond to your inquiries as promptly as possible.